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Project Policies & Terms of Service

By submitting payment for any service provided by Kokescandoit (operated by Kori McCrary), the client agrees to the following policies and terms.

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1. Parties

For the purpose of this agreement:

  • Designer refers to Kori McCrary, Kokescandoit

  • Client refers to the individual or business purchasing design services

  • Both parties are collectively referred to as the Parties

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2. Services

The Designer agrees to provide the design services outlined in the selected package, invoice, or booking confirmation. Services may include but are not limited to logos, brand suites, flyers, website design layouts, booking site design, or other creative deliverables.

Specific deliverables will be confirmed prior to the start of each project.

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3. Payment & Booking

  • Full payment is required before any work begins and before any Zoom consultation link is provided.

  • Payments are non-refundable once work has started.

  • Accepted payment methods include website checkout or invoice-based payments via Zelle, Cash App, or Apple Pay.

  • Failure to submit payment will delay or prevent project scheduling.

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4. Turnaround Time

  • Standard turnaround times vary by service and are listed on each service page.

  • Turnaround time begins the following business day after:

    • Payment is received, and

    • The client has submitted all required design information.

  • Rush or expedited options must be selected and paid for in advance.

Business days do not include weekends or holidays.

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5. Revisions & Edits

  • Each service includes a set number of revision rounds, typically three (3) unless otherwise stated.

  • Revision rounds refer to grouped feedback submitted at one time.

  • Additional revisions beyond the included amount will be billed at $15 per revision round.

  • Feedback must be submitted within three (3) business days of receiving designs to avoid delays.

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6. Feedback & Communication

  • All feedback must be submitted via:

  • The client agrees to communicate at least weekly until the project is completed.

  • If the client fails to respond, communicate a delay or provide feedback for 7 consecutive days, the project will be considered abandoned.

  • Projects may only be paused if the client communicates the need for a pause in advance (within the 7 days) and receives approval from the Designer.

Abandoned projects are non-refundable and may require a restart fee to resume.

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7. Abandoned Projects

A project will be marked abandoned if:

  • The client stops responding or fails to submit feedback

  • Required materials are not provided

  • Communication lapses exceed 7 days

Once a project is abandoned, no refunds or credits will be issued.

If you would like to resume an abandoned project, please fill out the contact form

The Designer reserves the right to discontinue communication and block email addresses or phone numbers associated with abandoned projects.

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8. File Delivery

Final files will be delivered digitally in the formats specified in the selected service. Common formats include PNG, JPG, PDF, SVG, and font files when applicable.

Editable or source files are only included if explicitly stated in the service description.

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9. Intellectual Property

  • Ownership of final, approved designs is transferred to the client once full payment is complete.

  • The Designer retains the right to display completed work in portfolios, on social media, and for marketing purposes unless otherwise agreed in writing.

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10. No Refund Policy

Due to the custom nature of design services:

  • All sales are final

  • No refunds will be issued once work has begun

  • No exceptions will be made for abandoned projects or changes in client circumstances

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11. Holiday Closures & Availability

Kokescandoit observes scheduled holiday breaks, which are announced in advance on the website and social media. Orders placed during closure periods will resume processing on the next business day after reopening.

Clients are responsible for booking accordingly.

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12. Agreement

By submitting payment, the client acknowledges that they have read, understood, and agreed to all policies listed above.

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